When we talk about the resources that are required for a business’s success, the last thing that will pop in our mind is the telephony system. More than half of the businesses think that their business phone system is good only for communication and collaboration. However, the reality is the exact opposite.
The right kind of phone system, which happens to be a virtual phone system, can help you expand, reduce workload, improve ROI and sales conversation ratio, and tons of things that you can’t imagine.
The reason that all these contributions that cloud telephony make towards a business success goes unnoticed is their silent operation. Some of its impacts are evident and clear, while a lot is hidden and supports you indirectly.
Here are some of the evident and hidden ways via which a virtual phone number will help you expand your business:
Expand locally, continentally, and globally with equal ease
After a successful set-up of a business in a particular area, every business wants to expand locally, continentally, and globally over time. Expansion at each level comes with a different set of challenges, hurdles, and resources.
By having cloud telephony by your side in your journey, you will be able to overcome all these and many other hurdles without making things complicated. Your virtual phone system behaves the way every phase demands.
For example, your local number will behave like any other local number for your international business. Your customers will not be paying for long-distance calling charges while you will be free from paying for any roaming charges.
Impress customers belonging to any caste and creed in the same ratio
A business can’t imagine success/expansion without pleasing the customers. But when you are targeting customers at local, continental, and global level, you will have to face customers of different choices and preferences.
For example, some of your local customers would like to have interaction in the local language, while some of your global customers would like to have a chatbot facility. Some customers may want to have toll-free numbers so that they don’t have to pay more to make a query.
Virtual telephony helps you in this as well. You can set-up the IVR in many leading local and international languages. With this facility, you can please customers speaking diverse kinds of languages in one go.
On the same note, you have a toll-free number facility offered by cloud telephony. This type of telephony system allows the customers to call free from any calling cost. Depending upon the countries or region the business has chosen for toll-free the facility, all the callers of the region can make free of calls.
With multiple in-built integrations, you can set-up a live chatbot on your website and access it from your phone system. Wait! There is a lot more to come. You can set-up voicemails as well. In short, no matter what kind of choices and preferences your customers have, virtual telephony will have to please them once and for all.
Expand in any kind of set-up
When you are in expansion mode, you may have to face various kinds of business set-up. For example, in the lack of proper investment, you may have to work from a remote location when you expand globally. Similarly, you have to handle various local business operations from a single office.
No whatever kind of set-up you have, virtual telephony can perform excellently in all type of set-up. It comes with impeccable remote working ability. If you are using cloud telephony, then remote working would be a cakewalk.
You don’t have to get involved in the hassles of hardware/software deployment. In the case of cloud telephony, all the telephony components are already deployed on the cloud space. Single login in your account will gain you access to everything. From software to integrations, everything is available over a single click.
This facility has immerged as a boon for global business expansion. With this option, any business can aim at global expansion without investing in high capital. Similarly, if you want to handle multiple local operations with a single telephony system, then also it’s very much possible. You can set-up multiple extensions over a single virtual phone number and handle all the call traffic.
Want to expand your business? Start using virtual telephony today.
Expansion at local, continental and global levels remains in every business’s bucket list. If you are also aiming at it, then you should start considering using a virtual phone number. This one resource has all the powers to curb the diverse hurdles and issues that you might face during the expansion process easily. Many businesses have already experienced its wonder. Some of which have explained here. So, don’t give it a second thought and use it now.