ITIL, also known as the Information Technology Infrastructure Library, is a certification program for IT professionals. It is a framework that shows professionals how to manage IT service delivery to its customers. It sets out specific processes to help to design and develop IT services.

Some IT services that may benefit from ITIL knowledge are corporate email, company websites and network administration. If you work as an IT professional, you may want to consider studying for the ITIL certification.

There are five certification levels that ITIL offers, which are the Foundation, Practitioner, Intermediate, Expert and Master level. The best level for you depends on how long you have worked in the IT industry and your education level.

If you are interested in pursuing the ITIL Foundation Certification, speak to your boss or manager. Your workplace may sponsor you or cover the cost of your certification exams.