An air freight forwarder is a person who organizes the process of shipping freight from one location to another using air transport. They are simplify the process of shipping for a customer by engaging an air service and completing all the necessary paperwork and tasks before shipment takes place.

They ship freight using standard passenger aircraft or special purpose cargo planes depending on the nature of the item being shipped. They have wide experience in the details of air freight and often have a relationship with regulatory bodies to help smooth the process.

Because shipping cargo by air is heavily regulated a freight forwarder is required to complete required documents, insure the freight, navigate customs and attend to any hold-ups that may occur. They will also ensure that the shipped item is packed as efficiently as possible and the best route and carrier chosen to minimize costs.