If you are thinking of upgrading your office phone system you will come across the acronym VOIP. This stands for Voice over Internet Protocol and means that telephony services are provided through the internet rather than through fixed wiring which is the way they are traditionally delivered.

VOIP enables phone calls to be converted to data and sent over the internet while also connecting to existing telephone services. Specialized hardware is required to achieve this functionality and many businesses used hosted VOIP providers. This means that instead of having to install the technology and maintain it yourself, the provider allows you to use their data centers, usually located in the cloud, so that you only need to pay a monthly subscription fee for the VOIP services that you use. This provides you with a range of new telephony features, reduces the cost of your phone service and gives you a maintenance-free VOIP solution.